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Our complaints procedure
We proudly follow strict ethical standards that we have set as our organisational goals and constantly improve them by taking regular feedback from our customers.
As a company we do not partake in any cold calling activities and we primarily deal with inbound enquiries where claimants have contacted us first; through our marketing. If, however, you think that our services were not 5 star then please contact us with your concerns and we will be able to come back to you within 5 working days.
How it works
If your expectations were higher than our services, although this will rarely happen and you wish to make a complaint about the service you’ve received from ukInjuryClaims, then you can email us at or write to us at:
QWM Media Ltd, The Tube Business Centre, 86 North Street, Manchester, M8 8RA
We take all our complaints seriously and aim to investigate fully as soon as possible,we reserve the right to decline to consider a complaint if we think the complaint has been brought to our attention outside the time limits set out in the Legal Ombudsman’s Scheme Rules. We may, however, use our discretion to accept complaints outside the stipulated time frame.
We aim to handle your complaint within eight weeks of the time when the first contact was made, we will either send you;
- A final response which adequately addresses the complaint; or
- A reply which:
- Explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
- Inform you that you may refer the handling of the complaint to the Legal Ombudsman.
In case of a complaint where we decide that redress is appropriate, we will offer you a fair compensation, this may, however, not always include financial redress. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
PO Box 6806 Wolverhampton WV1 9WJ Email: Tel: 0300 555 0333
You should contact the Legal Ombudsman within six months of our final response to you.